Question 1

What is Queue-Up?

Accepted Answer

Queue-Up, an initiative by Fencode LLC, is a platform that connects adventurers and heroes with skilled Masters who offer coaching, duo queue sessions, and other gaming services. Prepare your gear, whether you want to improve your skills or find party members, Queue-Up is here to help.

Question 2

How do I become a Master?

Accepted Answer

To become a Master, you need to be a seasoned adventurer (18+ years old), pass our Guild Guidelines quiz, and submit your first quest/service for our council to review. This ensures our Guild maintains high standards.

Question 3

How do payments work?

Accepted Answer

Queue-Up uses Q-Bucks as the platform currency. You can recharge your wallet using credit/debit cards through Stripe. Masters receive earnings after completing services, with funds available for withdrawal after a holding period.

Question 4

Is my payment information secure?

Accepted Answer

Yes! All payments are processed securely through Stripe, a PCI-compliant payment processor. We never store your full card details on our servers.

Question 5

What if I have an issue with a service?

Accepted Answer

If you experience any issues, you can contact our support team through the platform. We review all disputes fairly and can issue refunds when appropriate.

Question 6

Can I get a refund?

Accepted Answer

Refunds are evaluated on a case-by-case basis. If a Master fails to deliver the promised service, you may be eligible for a full or partial refund.

Frequently Asked Questions

Frequently Asked Questions